Refund Policy
Effective Date: May 3, 2026 · Last Updated: October 6, 2026
1. Overview
Pablit (operated by Ethereal Software Services LLC) sells two distinct things: Pablit Credits (used for AI image generation) and physical products (printed and shipped through our fulfillment vendors via our checkout). The refund rules differ for each, and this Policy explains both.
2. Pablit Credits — Automatic Refunds for Failed Generations
When you spend credits on an AI generation, the credits are deducted at the start of the operation and the result is returned within seconds. If the generation fails for any reason on our side — an upstream provider error, a timeout, an invalid response, or any other system failure — the credits are automatically refunded to your wallet. The refund appears as a Refund transaction in your credit history under Account → Transactions. You do not need to contact support for these refunds; they happen as part of the failed-call code path.
If you believe a generation that produced an output should not have been charged (for example, the output was empty, corrupted, or visibly broken), email [email protected] within 14 days of the transaction with your username and a screenshot of the failed result. We review these case-by-case and refund where the platform clearly failed to deliver.
A result you don't like is not a failed generation. AI generation is probabilistic, not deterministic: the same request can give a different result each time, and no result is guaranteed to match what you described, pictured, or intended. Credits used for a generation that completed are not refunded because the result is not what you expected. For tips on getting closer to what you have in mind, see the AI guide.
3. Pablit Credits — Purchased Credit Packages
Unused credit packages are refundable within 14 days of purchase if you have not used any of the credits in the package. To request a refund, email [email protected] with your username and the payment receipt. We process approved refunds back to the original payment method within 5–10 business days; the time it takes to appear on your statement depends on your bank.
Partially used credit packages are non-refundable for the unused balance. Credits do not expire, so partial balances remain in your wallet for future use. If you delete your account, any remaining balance is forfeited (we do not pay out unused credits in cash).
The 60-credit welcome bonus and any promotional, referral, or admin-granted credits are not refundable for cash under any circumstance.
4. Physical Products — All Sales Final
Every physical item on Pablit is custom-made for you after you place the order. Because the item is uniquely produced for a single customer and cannot be restocked, resold, or returned to inventory, all physical-product sales are final and non-refundable. By completing checkout you confirm your design selection, sizing, color, placement, shipping address, and payment, and you agree that no refund, return, or exchange will be available after the order is submitted.
This includes (without limitation):
(a) buyer's remorse or change of mind;
(b) wrong size selected at checkout;
(c) wrong color, placement, product, or design selected at checkout;
(d) incorrect or incomplete shipping address provided by you;
(e) refusal of delivery, failure to pay customs/duties on import, or rejection of the package on arrival;
(f) any aesthetic disagreement with the printed result that is within normal print tolerances (see Section 5); and
(g) any reason not covered by a non-waivable consumer right under the law of your residence (see Section 7).
Please review your cart, design, sizing, and shipping details carefully before completing payment. Size charts are linked from each product page.
That said, we're people, not a vending machine. If something about your order feels genuinely wrong — even if it isn't spelled out above — email us and we'll look at it case by case. We can't promise a refund for a change of heart, but we would always rather hear from you and try to make it right where we reasonably can.
5. Mockup Representations & Print Tolerances
Mockup images displayed throughout the platform — in the projection editor, in chat, your cart, checkout, order confirmation, and on any marketing surface — are digital previews and are not photographs of the actual item you will receive. Some are made by placing your design on a stock product image and some show the product in a computer-generated scene. Either way, a preview is an approximate representation of the finished product, provided to help you decide, and not a guarantee of its exact appearance.
The printed product may vary from the mockup in ways that are normal to print-on-demand manufacturing, including (without limitation):
(a) Color shift. Inks (DTG, DTF, sublimation) and embroidery thread interact with fabric differently than they appear on a flat mockup's color surface. Dark and saturated colors in particular often render slightly muted on garments. Heather, tri-blend, and dyed fabrics absorb ink differently from white cotton.
(b) Placement tolerance. Industry-standard placement tolerance is approximately ±0.5 inch (±12 mm) from the design center point. Embroidery placement tolerance is wider at ±0.75 inch.
(c) Embroidery limitations. Embroidery is rendered with thread, not ink. Designs are converted to a thread palette of up to 16 colors, fine details may be simplified, gradients are stitched as solid blocks, and very small text may be omitted.
(d) Fabric texture, weave, and finish. Real garments have texture that flat mockups do not show. Heather and tri-blend fabrics in particular show ink lighter than on a digital preview.
(e) Garment manufacturing tolerances. Sizing varies up to ±1 inch from the size chart, hems and seams differ slightly between units, and dye lots may shift between production batches.
(f) Lighting and setting. Mockups use neutral studio lighting or a styled scene. Real-world lighting (warm indoor, daylight) renders colors differently.
(g) Fine detail. Very thin lines, small text, soft gradients, and busy detail may print less crisply than they appear on screen.
Variance within these tolerances is normal and not eligible for refund or replacement under Section 4(f). Manufacturing defects — wrong product shipped, holes, tears, mis-stitched embroidery that does not resemble the submitted design, fabric damage on arrival, missing items, an order that never reaches you (lost in transit or confirmed undelivered), or anything outside the tolerances above — are eligible for a replacement or refund. To report a defect within 14 days of delivery, use Something wrong? Tell us on your order page, or email [email protected] with your order ID and clear photos showing the issue against a neutral background.
6. Cancellations
Orders go into production shortly after payment, usually within minutes. If your order page still shows Change address, you can fix the delivery address there (within the same country and state); otherwise email [email protected] right away and we'll fix it if production hasn't started. Once production has started, the address is locked and the order cannot be cancelled, modified, or refunded.
7. Statutory Rights
Nothing in this Policy limits any non-waivable consumer-protection rights you may have under the law of your residence. In particular, we will honor any right that cannot be contracted away under applicable consumer-protection law, even where this Policy would otherwise indicate that no refund is available. (Note: the EU/UK 14-day right of withdrawal under the Consumer Rights Directive generally does not apply to goods made to a consumer's specifications or clearly personalized, per Article 16(c) of Directive 2011/83/EU and the equivalent UK regulations.)
8. Chargebacks
We prefer to resolve issues directly — please contact us at [email protected] before initiating a chargeback. Initiating a chargeback for a transaction that complies with this Policy may result in suspension of your account pending resolution.
9. Contact
For all refund and order issues:
Ethereal Software Services LLC — Customer Support
Email: [email protected]
For billing disputes specifically: include “Refund Request” in the subject line and your payment or order receipt ID in the body.